Terms & Conditions

Who we are - This website is operated by Kaynara, 10 Thirlmere Road, Cheltenham, Glos, GL51 3NQ. We can be contacted at info@kaynara.co.uk


Pricing – Prices displayed do not include delivery charges. These will be calculated at the checkout and can also be found on our Delivery Page.


Hand made products - Most of our products are hand made and may vary slightly from those pictured. Some of our products are made from recycled materials so may have small blemishes, we believe that this adds to the uniqueness of these products.


Website errors – In the unlikely event that you order an item with the incorrect price displayed due to human error, you will be contacted with the correct price prior to processing the order. You can then choose if you would like to proceed with or cancel the order.


Returns


If you are not satisfied with your purchase for any reason, you may return it to us, in it's original condition and packaging. In the case of clothing we are happy for you to try items on, but they must be returned unworn. In this instance, it is your responsibility to cover the cost of returning the item.


We do check all items before sending them out. In the unlikely event that you should receive something faulty or damaged, please notify us within 7 days to arrange return.


You have the right to cancel your order from when you first place the order until 14 days after you receive your goods under the Consumer Contracts Regulations 2014. Should you choose to do so, it is your responsibility to cover the cost of returning the item.


When returning goods for any reason, please always obtain Proof of Postage as we will not be held responsible for goods not received or damaged in transit. Proof of Postage can usually be obtained free of charge.


Where a refund is to be given, it will be issued once we have received the returned items or seen evidence of proof of postage. It will be issued within 14 days via the original payment method. Unfortunately postage costs cannot be refunded unless the return is due to a mistake on our part.